Support
Self-service guidance for orders, installation, activation, connectivity, account access, and refund eligibility.
Contact support
Need more help? Email hello@esimall.app and include your ES- order reference. Never send activation or payment credentials.
Order details
Open Order History to review the order reference beginning with ES-, destination, purchase date, and current status.
Protect your information
Never send your password, access token, full payment-card details, activation code, or QR code. Screenshots should hide sensitive activation information.
Connectivity checks
Confirm the eSIM is installed and enabled, cellular data is assigned to it, data roaming is enabled when the plan requires it, and the device is in a covered destination. Restart the device after changing cellular settings.
Order status and refunds
Pull to refresh Order History while an order is processing. Review the Refund Policy for the factors used to assess refund eligibility.